FAQ
SHIPPING
Q: How long will it take my order to ship?
A: Orders are typically packaged and shipped in 2-5 business days. Once an order is shipped, you will receive an email with tracking information - please note that actual in-transit shipping times may vary, but are estimated by USPS to be:
US Standard Shipping: 5-8 business days
International Shipping: 6-18 business days
Q: Can I pay for faster packaging and/or expedited shipping?
A: If you are in need of faster packaging and shipping than is our standard (packaging in 2-5 business days with economy shipping estimating delivery in an additional 5-8 days), please contact us using our contact form to inquire about the additional cost and availability of expedited shipping. As a small business, it is unfortunately not always possible to accommodate expedited order packaging and shipping.
Q: What type of packaging can I expect my order to be packed in?
A: We are committed to sustainability and thus, strive to re-use as many packaging materials as possible - this means you might receive orders packaged in some of the bubble wrap that protected our orders received from suppliers, in local newspapers donated to us by our friends and neighbors and/or in random cardboard boxes we've chosen to re-purpose.
We are also committed to making sure your orders arrive to you safe and sound, so we may also utilize packing materials such as dissolvable packing peanuts, packing paper and small bits of cotton to protect all of your goodies!
Q: Is shipping insurance included with my order?
A: U.S. orders are shipped through USPS and include up to $100 in free shipping insurance.
If you are shipping internationally and/or would like to purchase additional shipping insurance, please visit our additional insurance listing here.
Q: My package was lost, stolen or damaged - can I receive a refund?
A: Please inspect your order upon receiving it and contact us immediately if the item is damaged or if you received the wrong item, so that we can evaluate the issue and determine if a refund or store credit is applicable.
We do not reimburse for lost, missing or stolen packages.
All USPS orders include $100 shipping insurance automatically and any claims for lost, damaged, or missing packages should be filed directly with USPS. We also recommend contacting and going to your local post office in person as this can often lead to a quicker inquiry and resolution.
To learn more and file a claim, please visit this link.
If you wish to purchase additional shipping insurance, please do so using our additional insurance listing.
CRYSTALS
Q: Why does my crystal look different from the photos and/or videos on the website?
A: While we strive to accurately represent all of our crystals through our photos and videos, slight differences may appear due to factors such as light conditions and individual computer monitor settings. Each crystal is a unique creation of nature, and variations in color, size, shape, and texture should be expected.
Q: How do you source your crystals?
A: Each crystal is carefully and thoughtfully handpicked from trusted suppliers that we have cultivated relationships with from all over the world!
Q: Can I request specific crystals to be included in my mystery box?
A: While we don't accept requests for specific crystals to be added to mystery boxes, we do encourage you to include any preferences you might have in the "Order Notes" section of your cart when checking out.
Maybe you love rose quartz, but don't want anymore amethyst or you'd like crystals that can help with anxiety - just make note of those things and we'll make every effort to include those in your box!
Q: What is the "Pay It Forward" listing for?
A: One of my all time favorite crystal shops, As Above So Below has always had a “Pay It Forward” option where you can donate towards the order of someone who might be in need of just a little bit more love and magic (aka - they’ll get more crystals and/or other goodies added to their order for free!).
I have been fortunate enough to be on the receiving end of one of these “Pay It Forwards” and it gave me all the warm and fuzzy feelings when I was facing a lot of scary unknowns - therefore, I just had to include the same option in my shop.